It has been reported that seniors, diabetics and persons with disabilities are receiving recorded telephone messages offering personal emergency and medical alert services at little or no cost. These phone calls are automated and do not respect the National Do Not Call list. During the typical robocall, an automated message says, “someone has ordered a free medical alert system for you, and this call is to conrm shipping instructions.” The message then instructs the listener to press a button to speak to a customer service representative for verication purposes. If the person presses a button, the “representative” asks for the listener’s credit card and personal information. If they already have a medical alert system, they often arrange to send them a new one by posing as the existing provider.
We ask that you alert seniors in your community and encourage them not to give out their credit card, banking or personal information to anyone calling them unexpectedly. If you or someone you know receive one of these calls or suspect fraudulent activity, please alert the local Better Business Bureau, your State Attorney General, and your state’s department of consumer protection.
Here are some helpful tips for consumers to avoid falling prey to these calls:
• Do not share any bank or credit card info if you receive an unsolicited call
• If you receive a call similar to the example provided above, please hang up
• Do not give out any personal information, and ask for contact information from the caller – if they will not provide call back information, it is most likely a fraudulent call
• Do not follow any prompts (even if it is to remove your number from their list)
• If you have a medical alert system and are unsure about a call, hang up and contact your provider or your case manager directly
• Register with the National Do Not Call Registry which allows consumers to opt-out of telemarketing calls to their home or cell phones